We always make a big effort to send orders out quickly. However, at busy times, please allow up to seven working days for your Palava parcel to arrive. You will receive an email once your order has been dispatched. Orders are sent by Royal Mail recorded delivery or UPS depending on the size of the parcel, and each order requires a signature to release the parcel to the customer.
If you require something to arrive quickly and you live with in the UK, you can use our Special Delivery service, if we have the item in stock we can send it out next day by Royal Mail or UPS so it can arrive at any time. If you have any queries, please pick up the phone and give us a call.
Regardless of how many items you order these are our rates:
Postage is free if you spend over £90 - this only applies to standard delivery within the UK (2-4 days)
UK - Standard rate postage and packing £4.50 (2-4 days)
UK - Next Day Delivery - £8.00 (Please order before 1pm to guarantee the order is dispatched for next day, Any orders placed after 1pm will be dispatched the following day.)
Western Europe - £14 (7-12 days)
Eastern Europe - £14 (7-20 days)
USA/ Australia / Canada - £18 (7-14 days)
Rest of the world - £18 (7-20 days)
Please note: Our products are shipped from the UK and sold on an unpaid duty basis. Please bare in mind that you or the recipient may have to pay Import Duties/Taxes or a Customs Entry Fee upon or prior to delivery.
If paying by Paypal
We have set our website up so that you are not charged VAT on postage if you buy a child's product. This rule is not applicable if you buy any vatable products. However Paypal does not abide by the same rules and so if you wish to pay by paypal you will be charged the full amount as stated above regardless to if the product is vatable or not.
If you are in any way unsatisfied with your order, please get in touch and we will do our best to help you. If you would like to return the item for a refund or an exchange, then please fill the returns form out stating the reason for the return and in the case of an exchange - what you would like to exchange for. Then return it to the address below.
Returned items should be in their original packaging and their original condition, (including the story book) and sent back within 28 days of receipt for a full refund. Please state clearly the reason for return. We would always recommend using recorded delivery service as proof of delivery. Proof of posting is not proof of delivery and all goods remain the responsibility of the customer until they are returned and received by Palava. Once the item has arrived back at our warehouse please allow up to 5 working days for the order to be processed and an exchange or refund issued.
Please note that Storybooks must be returned with a dress or a £3 deduction will be made against your refund.
Any items returned after 28 days will not be refunded back onto the card you paid with. Instead a credit note will be issued, this will be allocated to your e-wallet which can be found in your account. The funds will remain there for 1 year.
Please send all items back to:
Radius Logistic Services
3 Portview Road
Tel: 0044 (0)1642 790000
If you have any questions please contact email@example.com and we can help you!
Visit our homepage.